How do I return an item?

Refund/Return Policy:
Original sales receipt must accompany returns.

All returns are required to have a Return Authorization Number issued within 30 days of the date of purchase, unless otherwise stated on the item's page. All returned items must be unused and in new condition in their original packaging including all hardware and instructional components. Items are also subject to a restocking fee. Any returned item deemed not to fall within the preceding criteria will be returned with no credit issued at the customer's expense. Once your return has been inspected please allow 15 days for credit to be applied to the credit card used for purchase. Initial cost of shipping is not eligible for refund. To request your Return Authorization Number, please follow these steps:

1 - Read and agree to the Returns Policy and Procedure above.


Litter Kwitter – Not eligible for return and will not qualify for a credit.

Piddle Place - Not eligible for return and will not qualify for a credit.

Doggles – Must be returned in original unopened packaging and free of hair/debris or it will not qualify for a credit.

Refused Orders - Should you decide that you wish to refuse receipt of an item when delivered by UPS, USPS or any other common carrier and legitimately ordered from us, credit will be issued for the item, minus initial shipping, return shipping and a restocking fee.

Restocking Fee Breakdown

15% Restocking Fee:

Pet Beds, Dog Houses, Pet Ramps, Booster Bath, Booster Bath Ramps, Pet Gates, Crates, Cages, Pens and Kennels, Exercise Pens, Pet Barriers, Pet Strollers, Ideal Doors

12% Restock Fee

All Mr. Herzher's items.

10% Restocking Fee:

All items not listed above are subject to a 10% restocking fee.


If an item is exchanged for a similar item of different size or color of equal or greater value the restocking fee will be waived on the original order.

Restocking Fees for Crates, Cages, Gates, Ideal Doors and Mr. Herzher's items are not eligible to be waived.

Days to Return & Restocking Fees

  • PetSafe, Innotek and SportDog:
    • 0-30 Days / No Restocking Fee
  • Perimeter Technologies - 30 Days / No Restocking Fees
  • Animal Stuff - 30 Days / 15% Restocking Fee
  • K&H Products - No Returns - All Sales Final
  • Doggie Dooley - 30 Days / 20% Restocking Fee
  • Dogtra - 30 Days / No Restocking Fee
  • Dynamic Accents - 30 Days / 15% Restocking Fee
  • Snoozer - 30 Days / 10% Restocking Fee
  • Solvit - 30 Days / 12% Restocking Fee
  • Merry Pet Products - 30 Days / 20% Restocking Fee
    • Returns are allowed only for damaged items or if an incorrect item is shipped.
    • No returns for personal preferences, IE: wrong size ordered, color, etc.
  • Richell Pet Gates - 30 Days / 20% Restocking Fee
  • PetsStop - 30 Days / 15% Restocking Fee
  • Cardinal Pet Gates
    • 0-30 Days - No Restocking Fees
  • PetZen - Dog Tread - 30 Days / 15% Restocking Fee
  • Big Shrimpy Dog Beds (Must be in Original Condition. “Original condition” means that the item still has the hang tags attached and does not show any sign of use or damage by pets, including pet hair or any other sign of wear, use, or washing. (We reserve the right to make the final decision about whether a returned item is in its original condition.)
    • 0-30 Days - No Restocking Fee
  • Prevue Pet Products - 30 Days / 20% Restocking Fee (Must be unused and in original packaging)
  • Kennels and Kennel Tops - 30 Days with 50% Restocking Fee
  • GoPet Treadmills & TreadWheels - 30 Days / 30% Restocking Fee
  • Pet Gear - 30 Days / 30% Restocking Fee New, unused items only.
  • DogPacer Treadmills - 30 Days
  • Pet Clothing - No Refunds or Exchanges unless item is defective. Must be within 30 days.
  • Pet Dreams - 10 Days with $5.00 Restocking Fee
  • Crown Pet Products - 7 Days with 20% Restocking Fee for Non-Warranty issues
  • Pet Step - 30 Days with 15% Restocking Fee
  • Ideal Pet Products - 30 Days
  • Ware - 30 Days with 10% Restocking Fee
  • E-Collar - 30 Days
***Please note: the return must be processed within listed time frames from the date of delivery in order to be eligible for the above exchange/refund policy where applicable.
***If any of the above applicable items are returned after the set time-frame: no refund or exchange will be allowed

Return policies and procedures may change without notice.

Customer Service Email: