ORDERS Of $100 AND ABOVE QUALIFY FOR A FREE SHIPPING OPTION VIA UPS-GROUND WITHIN CONTINENTAL UNITED STATES.
(OPTION IS SELECTED THROUGH THE DROP-DOWN MENU FOR SHIPPING METHODS AT THE CHECK-OUT)

All orders are shipped via UPS Ground unless otherwise required. Per UPS regulations we ship all packages using their actual weight unless the dimensional weight is heavier. On our spreadsheet we include a column for Actual Weight, UPS Ground Weight and UPS Expedited Weight. Please double check you are using the correct weight to calculate shipping charges. UPS may also charge Oversize handling fees if the shipment exceeds certain sizes. Click Here to learn more about how UPS uses dimensional weights and how UPS calculates oversize charges.

All UPS shipments are insured up to $100 by default. If you require more insurance then that you must request that we declare the entire value of the order. UPS insurance rates are $0.80 for each $100.00 (or portion of $100.00) of the total value declared, with a minimum charge of $2.70. Please note that any shipments that are damaged or lost in transit in which we were not asked to declare value can only be credited up to $100.


Domestic Shipping Options:

Ground

3 Day Select

2nd Day Air

Next Day Air Saver

Next Day Air

International Shipping Options:

Worldwide Saver

Worldwide Expedited

Worldwide Express

Worldwide Express Plus


Damaged Packages:
If an order is damaged in transit by UPS or USPS (insured packages) we will have to file a damaged package claim with the carrier to get reimbursed for the cost of the item + shipping. Items shipped without declared value can only be credited up to $100. To file a damaged package claim please send an email to admin@lovelypetplanet.com with the information outlined below. If any of the information below is missing it may delay the claim process. Damaged package claims on average are completed 2 to 3 days after the date of inspection.

Damaged packages may need to be picked up for inspection, so please have the consignee repackage the item in the original shipping box with all the original packing materials. We will notify you whether an inspection is required once we have filed the damaged package claim.

Your Name
Your Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Consignee Name and telephone number

Lost Packages:
If an order is lost in transit by UPS or USPS (insured packages) we will have to file a lost package tracer with the carrier. Lost package tracers can take between 7-10 business days to be completed. The carrier will contact the consignee regarding the missing shipment during the investigation. Lost package tracers can result in the package being located or not, in which case we will be reimbursed for the cost of the item + shipping. At this point, we will issue a credit. Items shipped without declared value can only be credited up to $100. To file a lost package tracer please send an email to admin@lovelypetplanet.com with the information outlined below.


Your Name
Your Order Number
The item(s) that is damaged
The tracking number or delivery confirmation number of the shipment
Details of the damage
Consignee Name and telephone number